FAQ

Precious Paws pet care services are generally available in Braintree, Randolph, Canton, Stoughton, Avon, Holbrook, Milton, Quincy, and Weymouth. Some services (e.g. daily dog walks) operate in a smaller service radius. Please inquire to confirm service availability to your specific address. 

Our standard business hours are Monday – Friday from 9:00am – 5:00pm. We also accept bookings during off-hours (6:00-9:00am and 5:00-10:00pm) as well as on the weekend for an additional $5.00 surcharge per service. 

We prefer on-site access whenever possible. The safest method is utilizing a key lockbox installed on your property (can be located anywhere on the property exterior that we can access; does not have to be hanging from the door).

Keyless entry (smart locks with access codes) are convenient, but can sometimes fail due to battery issues and power outages. It is best to have a physical key copy stored in a lockbox on the premises (or provide us with a key copy to store in our office). To ensure the health and safety of your pets, a backup key is required for all pet sitting visits when you are out of town.

For apartments and locations where using a key lockbox isn’t possible, we can also hold onto a physical key copy.

Getting started is easy! Simply submit a request via our New Client Service Request form.

Yes, we have an awesome mobile app that allows you to schedule service, manage and pay invoices, keep your pet profile updated, communicate with us, and view your walk/visit report cards. You can also access the Client Portal from any computer or device that features all the same capabilities.

We administer medication (pills, liquids, drops, bandage changes, etc.) to cooperative pets. Please note that we are not trained in administering injectable medications. There is no extra fee for administering medications.

We can bathe your canine companion for an additional fee (varies based on dog size and must be added to an existing service), but do not currently offer any other grooming services (e.g. nail trims, haircuts, etc.)

No pack walks here! Our focus is on providing customized care and maximizing bonding time with each pet. Our walks are private, meaning your pet gets 100% of our love and attention, and we don’t spend any time collecting other dogs during your paid service!

The majority of the 30/60min walk time is spent walking, with a few minutes set aside for leashing up, providing water, and any other tasks you’ve requested. The duration of our walks begin when we enter the client’s home and end when we close the door to leave.

Absolutely! All visits/walks include a digital report card after the service has completed. You’ll receive a summary of how it went, potty activity, any feedings/medication administration, and cute photos. Walks also include a GPS activity map on the report card.

Absolutely, we don’t leave messes behind. Any accidents that we find while you’re away will be cleaned to the best of our ability at no charge.

You can cancel services within the Client Portal and mobile app. You can cancel up until 8:00am the day of the service (for all services excluding Overnight Pet Sitting) at no charge. Cancellations made after 8:00am will result in a 50% charge for the service.

For Overnight Pet Sitting, 72 hour notice is required for all cancellations to receive a full deposit refund. Bookings canceled less than 72 hours prior to the start of service will result in a 50% cancellation fee (non-refundable deposit). Holiday bookings cancelled with less than 72 hour notice will result in a cancellation fee of 100% of the total booking cost.

Same-day service requests are accepted in the Client Portal and mobile app up until 8:00am each day. Service requests after this time may be requested via chat messaging in the Client Portal, mobile-app, or via text/phone. Due to a fluctuating schedule, we may not be able to fulfill same-day requests. Please note that a requested service should not be considered final until approval confirmation is provided by Precious Paws.

We do not board pets in our own homes. We do however provide Overnight Pet Sitting within your home.

In addition to in-home pet sitting when you’re away, we can also perform house sitting duties when your pets are lucky enough to travel with you! We can come by your home on an established schedule to turn lights on/off, water plants, bring in any packages/mail, etc. Please contact us for more information.